Should you receive any gallery specimen and not be satisfied, or if it is damaged in transit, please take the following steps:
a) please notify us, via e-mail, within 48 hours of receipt of your package
b) if a specimen is damaged in transit, please provide photographs
c) the specimen or specimens must be returned with all labels
d) the specimen or specimens must be returned in original condition (non-damaged returns only)
e) if a domestic shipment, returns must be received by Rare Crystal World within 10 days of the initial receipt of the package
f) if a non-Taiwan. shipment, returns must be received by Rare Crystal World. within 25 days of the initial receipt of the package
Your credit card, or Paypal account, which ever method of payment used initially, will be credited for the full amount immediately upon our receipt of the return package.
Please remember, there are no returns for items won in our auctions.